Support information for Scenly users.

If you need help with the app, content generation, notifications, or a privacy-related question, you can contact the developer directly. Please include enough detail for us to review the issue properly.

AppScenly

OperatorOnno Kromhout

Response TargetWithin 3 business days

What to include in your message

Your device model and iOS version.
The app version you are using.
A short explanation of what happened.
The approximate time the issue occurred, if relevant.
Screenshots or screen recordings, if available.

Common support topics

Generation did not start or did not finish.
The result quality does not match expectations.
Push notifications are missing or delayed.
You need help with purchased credits, a subscription, or restoring a purchase.
The app crashes, freezes, or behaves unexpectedly.
You need help with a privacy or deletion request.

Generation issues

If a generation request fails or the result is not delivered properly, please describe what input you used and whether the problem happened during upload, processing, or result delivery.

Notifications and analytics

Scenly uses Firebase for push notifications and may use AppsFlyer for analytics and attribution. If you are reporting a notification issue, please mention whether notifications are enabled in your device settings.

Purchases and subscriptions

If credits or subscription access do not appear after a purchase, try the restore-purchases option in the app and email us with the product name and approximate purchase date. You can manage or cancel a subscription with Apple. Billing and refund requests are handled by Apple.

Privacy and data requests

For privacy, access, correction, or deletion requests, email [email protected] and include enough information for us to locate the relevant records. Uploaded media and generated outputs are intended to be retained for up to 24 hours on active processing storage.